Free Advice & Support

icon tele

Useful Numbers

NHS Direct – 111

Emergency – 999

Carers Association – 0191 549 3768

MIND – 0191 565 7218 or 07961 064 117

Samaritans – 116 123

Sunderland City Council – 0191 566 2000

Sunderland Initial Response Team (Crisis Team)
– 0303 123 1145

Citizens Advice Bureau – 0191 416 6848

MacMillan Nurse Service  – 0191 541 0122

Sunderland Carers’ Centre  – 0191 549 3768

Washington Directory

To assist during the Coronavirus outbreak a directory has been compiled
of useful resources in and around Washington.
Download the PDF here>

icon tele

Pharmacy Opening Hours

View the list of Pharmacy opening hours for your locality via the link to the NHS website below:




icon closed 1

What to do when the practice is closed

NHS 111 is the number to call when you need medical help fast but its not a life threatening emergency.


Calls to NHS 111 are free from landlines and mobiles with the service available 24/7 every day of the year.

When to call 111:

  • You think you need AE or another NHS urgent care service
  • Your GP surgery is closed and you need healthcare advice which can not wait until the surgery opens
  • You don’t know who to call for medical help

When to call 999:

  • Major accident or trauma
  • Difficulty breathing or Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

South Hylton Patient Participation Group

icon group

Patient Participation Group

Below you will find a range of useful resources that you can download and use. If you have any feedback or ideas for resources that would be useful to include and share with member practices, then please contact us.

Galleries, Barmston and Pennywell Patient Participation Group

South Hylton Patient Participation Group

Useful Documents

• Dates of Meetings (TBC)

Confidentiality Agreement


Meeting Minutes

New Silksworth Patient Participation Group

Useful Documents

• Dates of Meetings (TBC)


icon young

Young Persons Information

Growing Healthy 0-19 Sunderland

The role of the Growing Healthy 0-19 Team in Sunderland is to protect and promote the health & wellbeing of children and their families.

For more information visit our Facebook Page>

kooth is a free, online counselling and emotional wellbeing platform for young people in Sunderland aged 11 to 25 years old.

The Kooth website allows young people to gain anonymous access to advice, support and guidance on any issue that is affecting their wellbeing. From friendship or relationship issues, family disagreements or difficult home lives, to concerns around eating, anxiety, stress, depression, self harm, suicidal thoughts etc.’s qualified counsellors are available to give young people the support they need, when they need it.’s live chat service is available from Monday to Friday 12 noon – 10pm, Saturdays and Sundays 6pm – 10pm and is accessible through mobile, tablet and desktop, completely free of charge.

For more information go to

Smoking Cessation

We can provide you with help and advice on quitting smoking; this can be with information leaflets or things like nicotine patches or gum. If you are under 18 years of age we can refer you to one of our specialist smoking cessation advisors.

Spots and Acne

Most young people get spots, and they do always seem to break out when you really don’t want them to. They are caused by your glands producing too much sebum – a substance that your body produces naturally to stop your hair drying out. Too much sebum makes your skin oily and causes spots. Antibacterial face washes and creams can help, and its important you try not to squeeze as this can make the spots worse.

Acne is different from getting a few spots. It can appear on your back, shoulders and chest as well as your face and can sometimes be painful and cause you to feel self-conscious or embarrassed. Acne usually needs treatment with products only available on prescription, if you are finding your spots a problem come along and discuss with a doctor or our Nurse Practitioner.

Sexual Health

Chlamydia is the most common bacterial infection sexually transmitted infection (STI) at least on in ten young people who are having sex will have chlamydia. Most people have no symptoms so are not aware they have got it. If you have ever had sex we can do a test from a urine sample (pee into a pot) Treatment is free and simple, a short course of antibiotics. If you would like a test please speak to the nurse or ask at reception for a test kit.

Contraception is free to all men and women of all ages. There are many different methods of contraception and different methods will suit people at different times of their lives. If you want to talk about this or any other sexual health issue make an appointment with a nurse or doctor, you do not have to tell the receptionist why you want the appointment.

Sexual Health Clinics

We are now providing a service to our Patients around Sexual Health, Dr Matthews is holding clinics for implant insertion and removals.

If you would like to attend this service please make an appointment with a member of staff at Reception.

Please note: Sexual Health Clinics are currently not available at South Hylton Surgery.

Useful Websites talking about contraception confidential advice for young people lesbian, gay and bisexual charity Sexual health info/find a clinic sex and relationships counselling

Chlamydia screening programme

Gay youth UK


EACH: support for young people affected by homophobic bullying

Beat – Youthline: support for under 25s who are affected by eating disorders

HAWC: over 13s with or affected by cancer or other life threatening conditions

Cruse Bereavement Care: support for those aged 12 to 18 following bereavement

NSPCC – Asian Child protection Helpline: multilinigual helpline providing a culturally sensitive service

Channel 4 TV channel about sex edcuation

Interactive website for Young persons

Information Point – providing you with information about what’s available in the city and your local community:

icon military

Military Veterans

Sunderland GP Alliance have Practice nominated champions to help and signpost Veterans, Staff
have been trained and take a proactive approach
to identify ex-service personnel in order to ensure they are assisted appropriately.

Our nominated champions are around to help,
they are Paula, Maureen, Stacey and Sandra.
Please contact us if you are or have ever served in HM Forces.

Sunderland Armed Forces Network has a wealth of information and we have had very positive feedback from those we have referred onto their service.


Veterans’ Gateway

Veterans’ gateway connect veterans and their families with a range of local support organisations, both within and outside the Armed Forces Sector.
Find out more about the local support they offer, including an app you can download via the website:

Please feel free to browse the information websites below

When registering at the Practice the team will ask you to complete a Veterans registration form so we are aware.


Please let the practice know if you are in the Armed Forces or a Veteran.  The practice works with Sunderland Armed Forces Network and is working towards cascading information across the city on services and support that is available.  Their website is

icon disabled

Learning Disabilities

safe place

Sunderland GP Alliance is a designated Safeplace.

When people with learning disabilities are out and about, they can sometimes get worried or scared.
There could be a number of reasons for this, some include –


  • Someone is hassling them
  • Gangs could be scaring them
  • They are lost


  • They are confused about something
  • They might have lost their money, bus pass, mobile or may have had them stolen

The Sunderland GP Alliance  is a designated Safe place. We display the logo in the entrances to all our practices. Anyone who needs help can come in and speak to staff who are fully trained to support them.

icon dementia


The Practice Supports patients with Dementia and their families.  We hold a Dementia Friends Group every six weeks. This group is supported by the Essence Service. Please ask at reception for further details.

icon carers


If you are a carer, please find below some information.

Ask for our Carers’ Lead who can offer advice and support, information, referral to Sunderland Carers’ Centre and annual carers’ health checks.

Carers information

Carers services

icon young carers 1

Young Carers

Are you a young person aged between 5 – 25 who helps to look after your mam, dad or other relative?  The Sunderland Carers Centre has recently produced their first Young Carers Newsletter and you get more information by emailing:  Telephone : 0191 5493768

icon carers

Chronic Kidney Disease

Chronic kidney disease (CKD) is a long-term condition where the
kidneys work less well than they should. The following leaflet gives more
information about CKD, its treatments and what to expect.

Download chronic kidney disease leaflet.


icon carers

Pre Diabetes

The following leaflet gives more information about Pre Diabetes.

Download Pre Diabetes Leaflet.


icon carers


myCOPD is the most comprehensive, user friendly and intuitive COPD App available on any device.
Built by COPD experts, and externally peer reviewed by leading NHS COPD consultants and teams,
myCOPD puts patients, and their clinical team in control like never before.

View myCOPD website


icon online

Online appointment booking
Order or view repeat prescriptions online
Online access to view your record

You must be registered with your GP’s online service to access the facilities.

Find Your Registered Practice

The Galleries Health Centre

Washington, NE38 7NQ

Pennywell Medical Centre

Sunderland, SR4 9AS

Barmston Medical Centre

Barmston, NE38 8JF

South Hylton Surgery

Sunderland, SR4 0LS

New Silksworth Medical Practice

Sunderland, SR3 2AN

Services available across our practices

District Nurses

Manage care within the community, rather than in a hospital or private clinic.

Family Planning

All of the doctors are available to give advice on family planning


Care from hospital and community midwives


We provide weekly Childhood Immunisation Clinics

New Patients

We accept new patients who fall within the practice area

Smoking Cessation

We can provide you with help and advice on quitting smoking


Sunderland GP Alliance