Free Advice & Support
NHS Direct – 111
Emergency – 999
Carers Association – 0191 549 3768
MIND – 0191 565 7218 or 07961 064 117
Samaritans – 116 123
Sunderland City Council – 0191 566 2000
Sunderland Initial Response Team (Crisis Team)
– 0303 123 1145
Citizens Advice Bureau – 0191 416 6848
MacMillan Nurse Service – 0191 541 0122
Sunderland Carers’ Centre – 0191 549 3768
To assist during the Coronavirus outbreak a directory has been compiled
of useful resources in and around Washington.
Download the PDF here>
What to do when the practice is closed
NHS 111 is the number to call when you need medical help fast but its not a life threatening emergency.
Calls to NHS 111 are free from landlines and mobiles with the service available 24/7 every day of the year.
When to call 111:
- You think you need AE or another NHS urgent care service
- Your GP surgery is closed and you need healthcare advice which can not wait until the surgery opens
- You don’t know who to call for medical help
When to call 999:
- Major accident or trauma
- Difficulty breathing or Severe breathlessness
- Severe bleeding
- Loss of consciousness
- Severe chest pain
Patient Participation Group
Below you will find a range of useful resources that you can download and use. If you have any feedback or ideas for resources that would be useful to include and share with member practices, then please contact us.
Galleries, Barmston and Pennywell Patient Participation Group
South Hylton Patient Participation Group
Pregnancy Care Planner
The more you know about your pregnancy and your options, the more you are likely to feel in control. The information given here is based on The Pregnancy Book, which your midwife should give you at your first appointment.
Before you are pregnant
Your pregnancy and labour
• 37-40 weeks pregnantHow the baby develops
• 0-8 weeks pregnant
• 9-12 weeks pregnant
• 13-16 weeks pregnant
• 17-20 weeks pregnant
• 21-24 weeks pregnant
• 25-28 weeks pregnant
• 29-32 weeks pregnant
• 33-36 weeks pregnant
• 40+ weeks pregnant
• Your health in pregnancy
• Common health problems
• Antenatal care and classes
• Choosing where to have your baby
• Labour and birth
• When pregnancy goes wrong
You and your baby
General pregnancy topics
Young Persons Information
Kooth.com is a free, online counselling and emotional wellbeing platform for young people in Sunderland aged 11 to 25 years old.
The Kooth website allows young people to gain anonymous access to advice, support and guidance on any issue that is affecting their wellbeing. From friendship or relationship issues, family disagreements or difficult home lives, to concerns around eating, anxiety, stress, depression, self harm, suicidal thoughts etc.
Kooth.com’s qualified counsellors are available to give young people the support they need, when they need it. Kooth.com’s live chat service is available from Monday to Friday 12 noon – 10pm, Saturdays and Sundays 6pm – 10pm and is accessible through mobile, tablet and desktop, completely free of charge.
For more information go to Kooth.com
We can provide you with help and advice on quitting smoking; this can be with information leaflets or things like nicotine patches or gum. If you are under 18 years of age we can refer you to one of our specialist smoking cessation advisors.
Spots and Acne
Most young people get spots, and they do always seem to break out when you really don’t want them to. They are caused by your glands producing too much sebum – a substance that your body produces naturally to stop your hair drying out. Too much sebum makes your skin oily and causes spots. Antibacterial face washes and creams can help, and its important you try not to squeeze as this can make the spots worse.
Acne is different from getting a few spots. It can appear on your back, shoulders and chest as well as your face and can sometimes be painful and cause you to feel self-conscious or embarrassed. Acne usually needs treatment with products only available on prescription, if you are finding your spots a problem come along and discuss with a doctor or our Nurse Practitioner.
Chlamydia is the most common bacterial infection sexually transmitted infection (STI) at least on in ten young people who are having sex will have chlamydia. Most people have no symptoms so are not aware they have got it. If you have ever had sex we can do a test from a urine sample (pee into a pot) Treatment is free and simple, a short course of antibiotics. If you would like a test please speak to the nurse or ask at reception for a test kit.
Contraception is free to all men and women of all ages. There are many different methods of contraception and different methods will suit people at different times of their lives. If you want to talk about this or any other sexual health issue make an appointment with a nurse or doctor, you do not have to tell the receptionist why you want the appointment.
Sexual Health Clinics
We are now providing a service to our Patients around Sexual Health, Dr Matthews is holding clinics for implant insertion and removals.
If you would like to attend this service please make an appointment with a member of staff at Reception.
Please note: Sexual Health Clinics are currently not available at South Hylton Surgery.
nhs.uk: talking about contraception
brook.org.uk: confidential advice for young people
stonewall.org.uk: lesbian, gay and bisexual charity
fpa.org.uk: Sexual health info/find a clinic
relate.org.uk: sex and relationships counselling
Chlamydia screening programme
Gay youth UK
EACH: support for young people affected by homophobic bullying
Beat – Youthline: support for under 25s who are affected by eating disorders
HAWC: over 13s with or affected by cancer or other life threatening conditions
Cruse Bereavement Care: support for those aged 12 to 18 following bereavement
NSPCC – Asian Child protection Helpline: multilinigual helpline providing a culturally sensitive service
Channel 4 TV channel about sex edcuation
Interactive website for Young persons
Information Point – providing you with information about what’s available in the city and your local community:
cold and flu
medicine cabinet essentials
aniexty low mood
sprain and strains
headaches and migraine
common child illness
heartburn and indigestion
urine symptoms in men
Sunderland GP Alliance have Practice nominated champions to help and signpost Veterans, Staff
have been trained and take a proactive approach
to identify ex-service personnel in order to ensure they are assisted appropriately.
Our nominated champions are around to help,
they are Paula, Maureen, Stacey and Sandra.
Please contact us if you are or have ever served in HM Forces.
Sunderland Armed Forces Network has a wealth of information and we have had very positive feedback from those we have referred onto their service.
Please feel free to browse information websites below
- Big White Wall.
- Reserve Forces Act 1996.
- Soldiers, Sailors, Airmen Families Association (SSAFA Forces Help).
- The Royal British Legion.
- British Army. Welfare and support.
- Veterans UK.
- NHS Choices, Veterans: mental health.
- Combat Stress 24-hour helpline.
- Military of Defence – Legacy health.
- King’s Centre for Military Health Research publications.
- Armed Forces Covenant Reports.
- Army Families Federation.
- Confederation of Service Charities (COBSEO).
- Home Start.
- Naval Families Federations.
- NHS Choices Armed Forces Health page.
- NHS England Armed Forces Commissioning.
- RAF Families Federation.
- Supporting the health and wellbeing of Military families.
- The Defence Medical Welfare Service (DMWS).
- The Royal British Legion.
- British Limbless Ex-Service Men’s Association.
- British Nuclear Test veterans Association
- UK Armed Forces Families Strategy (PDF Document).
- Information for the care of serving personnel
- UK Armed Forces Families Strategy (PDF Document)
- Action for hearing loss
- Armed Forces Covenant Reports View website
- Armed Forces Networks
- Combat stress.
- Dementia UK.
- Domestic Abuse Guidance and Support for the Armed Forces Community.
- Families of Injured Service Personnel (FIS).
- Forces In Mind Trust (FiMT) reports: View document View document
- Help for Heroes.
- Help for heroes – Hidden wounds.
- Help for heroes – Band of sisters.
- Lip reading and managing hearing loss.
- Lord Ashcroft’s Transition Review (PDF Document)
- MHFA Instructor training.
- NHS Choices.
- Service charities –many are listed in the COBSEO directory.
- The Ripple Pond.
- The Royal British Legion – compensation for hearing loss.
- Veterans Outreach Service.
- Veterans and Reserves Mental Health Programme (VRMHP).
- Veterans UK.
- Veterans’ Welfare Service.
- Young Minds.
When registering at the Practice the team will ask you to complete a Veterans registration form so we are aware.
Please let the practice know if you are in the Armed Forces or a Veteran. The practice works with Sunderland Armed Forces Network and is working towards cascading information across the city on services and support that is available. Their website is www.safn.org.uk
Sunderland GP Alliance is a designated Safeplace.
When people with learning disabilities are out and about, they can sometimes get worried or scared.
There could be a number of reasons for this, some include –
- Someone is hassling them
- Gangs could be scaring them
- They are lost
- They are confused about something
- They might have lost their money, bus pass, mobile or may have had them stolen
The Sunderland GP Alliance is a designated Safe place. We display the logo in the entrances to all our practices. Anyone who needs help can come in and speak to staff who are fully trained to support them.
The Practice Supports patients with Dementia and their families. We hold a Dementia Friends Group every six weeks. This group is supported by the Essence Service. Please ask at reception for further details.
Are you a young person aged between 5 – 25 who helps to look after your mam, dad or other relative? The Sunderland Carers Centre has recently produced their first Young Carers Newsletter and you get more information by emailing: firstname.lastname@example.org. Telephone : 0191 5493768
Chronic Kidney Disease
Chronic kidney disease (CKD) is a long-term condition where the
kidneys work less well than they should. The following leaflet gives more
information about CKD, its treatments and what to expect.
Download chronic kidney disease leaflet.
myCOPD is the most comprehensive, user friendly and intuitive COPD App available on any device.
Built by COPD experts, and externally peer reviewed by leading NHS COPD consultants and teams,
myCOPD puts patients, and their clinical team in control like never before.
View myCOPD website
Online appointment booking
Order or view repeat prescriptions online
Online access to view your record
You must be registered with your GP’s online service to access the facilities.
Find Your Registered Practice
Sunderland GP Alliance