Telephone, online via patient access or by attending the practice
Sunderland GP Alliance understands that patients are all different and need different things from our appointment system. Pre-bookable appointments are available to book up to 2 weeks in advance. We also have same day face to face appointments for urgent conditions that have arisen in the last 24 hours. Many patients will have routine matters to talk about whilst others may have potentially life threatening health concerns which need prompt attention.
We will always try our best to minimise the waiting time needed for you to see a clinician and meet your varying needs within the limits of GPs and appointments available. Our aim is to provide contact with an appropriate health care professional within 48hrs. Our receptionists may ask you a few questions in order to help you find the most appropriate point of care.
We aim to ensure all appointments are on time but some appointments take longer than others and we ask for your patience and understanding if there is any unexpected delay on the day of your appointment. If patients are waiting more than 15 minutes for their appointment please inform our reception staff who will keep you updated.
We will try to give you an appointment with your preferred clinician but this may not always be possible, as not all clinicians work every day, but an alternative clinician will be offered.
Every year millions of appointments are wasted by patient not attending.
If you find that you are unable to keep your appointment, it is important that you contact us as soon as possible to cancel so that it may be offered to someone else in need. If you are unable to keep hospital please inform them directly, as soon as possible, as failure to attend may result in you being discharged from their care and a repeat referral may be needed before the team will see you resulting in longer waiting times.
We operate a DNA appointment policy which is available on the Alliance website and in each practice for further information.
Why does the Receptionist need to ask what’s wrong with me?
Please click here to see the poster
Online appointment booking
Order or view repeat prescriptions online
Online access to view your record
You must be registered with your GP’s online service to access the facilities.
Home visits are reserved for the following groups of patients:
- Terminally ill
- Patients who are severely ill and cannot be mobilised
Visits are at the discretion of the clinician and will be triaged by telephone by a clinician upon request. All visit requests must be done so by 11:00am.
We want to see patients as quickly as possible and will encourage patients to attend the health centre for review where the correct facilities are present for examining and treating patient with access to computer records.
Home visits are a poor use of GP time and often 3 or more patients can be seen in the time it takes to do one visit. Social inconvenience such as lack of transport, child care issues and weather are not reasons for a home visit.
Facilities for Disabled Access
The Practice conforms to the Disability Act 1995
- All parking is close to the practice entrance with bays directly outside the main doors for disabled badge holders across all three sites.
- The main entrance to the surgery has electronic doors at all sites and Disabled Access to each building.
- A wheelchair can be provided upon informing reception if needed.
- The GP/Nurses rooms and the reception area are spacious and are accessible to access facilities needed.
- Disabled toilets are available for patients in each Practice.
- There is a loop system in each reception area for patients with hearing difficulties.
- For partially sighted/blind patients – please inform a staff member and they will let the clinician know who you have a scheduled appointment with.
- For disabled visitors who attend meetings or wish to join our (PPG) Patient Participation Group a lift is available at The Galleries and South Hylton sites, Pennywell and Barmston are both on the ground floor.
Request Test Results & Sick Notes
Our test results line is open between 4-5pm daily. Please allow 5 working days for your test results to be reviewed and reported by our clinical staff.
Other test such as X rays or Ultrasound scans can take longer for results to be returned to the Practice.
Please note staff will not give out smear results over the telephone, results are posted direct to your home address from the central screening office.
If you have tests done at Hospital, it is the Hospital’s responsibility to provide you with the results.
Sick Notes (Fit for work notes)
For the first issue of a sick note for a specific condition a face to face appointment must be made with a GP. For any follow-up sick notes relating to the same condition a request can be made via a Medical Recptionist.
Sunderland GP Alliance have Practice nominated champions to help and signpost Veterans, Staff have been trained and take a proactive approach to identify ex-service personnel in order to ensure they are assisted appropriately.
Paula Maureen and Stacey are our nominated champions and are around to assist with any information required.
Please contact us if you are or have ever served in HM Forces.
Sunderland Armed Forces Network has a wealth of information and we have had very positive feedback from those we have referred onto their service.
Please feel free to browse information websites below
- Big White Wall.
- Reserve Forces Act 1996.
- Soldiers, Sailors, Airmen Families Association (SSAFA Forces Help).
- The Royal British Legion.
- British Army. Welfare and support.
- Veterans UK.
- NHS Choices, Veterans: mental health.
- Combat Stress 24-hour helpline.
- Military of Defence – Legacy health.
- King’s Centre for Military Health Research publications.
- Armed Forces Covenant Reports.
- Army Families Federation.
- Confederation of Service Charities (COBSEO).
- Home Start.
- Naval Families Federations.
- NHS Choices Armed Forces Health page.
- NHS England Armed Forces Commissioning.
- RAF Families Federation.
- Supporting the health and wellbeing of Military families.
- The Defence Medical Welfare Service (DMWS).
- The Royal British Legion.
- British Limbless Ex-Service Men’s Association.
- British Nuclear Test veterans Association
- UK Armed Forces Families Strategy (PDF Document).
- Information for the care of serving personnel
- UK Armed Forces Families Strategy (PDF Document)
- Action for hearing loss
- Armed Forces Covenant Reports View website
- Armed Forces Networks
- Combat stress.
- Dementia UK.
- Domestic Abuse Guidance and Support for the Armed Forces Community.
- Families of Injured Service Personnel (FIS).
- Forces In Mind Trust (FiMT) reports: View document View document
- Help for Heroes.
- Help for heroes – Hidden wounds.
- Help for heroes – Band of sisters.
- Lip reading and managing hearing loss.
- Lord Ashcroft’s Transition Review (PDF Document)
- MHFA Instructor training.
- NHS Choices.
- Service charities –many are listed in the COBSEO directory.
- The Ripple Pond.
- The Royal British Legion – compensation for hearing loss.
- Veterans Outreach Service.
- Veterans and Reserves Mental Health Programme (VRMHP).
- Veterans UK.
- Veterans’ Welfare Service.
- Young Minds.
When registering at the Practice the team will ask you to complete a Veterans registration form so we are aware.
Sunderland GP Alliance